We have developed our claims processes to try and make them as simple as possible for you. Please also note that we pay claims by bank transfers as this is not only a very secure process for you and us, but it is also fast and efficient.
If you are on holiday and need emergency medical assistance, please phone our Emergency Assistance Service on +44 (0) 1733 224 960 as soon as possible as they will be able to help and support you. Alternatively, please email firstname.lastname@example.org and please remember that our Emergency Assistance Service is open 24 hours a day, 7 days a week, 365 days a year.
Please do not call our Emergency Assistance Service if you do not have a medical emergency on holiday. For all non-emergency medical claims please contact our Claims Department by phoning +44 (0) 1733 224 959 or emailing email@example.com
Please also note that our Claims Department is open between 8:30am and 6pm Monday to Saturday, and between 11am and 4pm Sunday and Bank Holidays.
Finally, we recommend that everyone takes a copy of their insurance policy and policy wording with them when on holiday so that our contact details are easily available should you need to contact us. All policies purchased online, can be saved to a phone or tablet for easy access. We also recommend that all customers read their policy wording so that they understand what they are covered for and what they are not covered for.